FAQ

Yes. All our gemstones and crystals are 100% natural and ethically sourced. We do not sell synthetic or lab-created stones unless explicitly stated on the product listing.

Each product page includes detailed information about the crystal's properties, energies, and intentions. You can also reach out to us on WhatsApp for a personalised recommendation based on your goals.

Select premium pieces come with certificates. Please check the individual product listing for details.

Yes — natural crystals are unique. Colour, size, inclusions, and patterns may vary slightly from the product photos. This is a feature of genuine stones, not a defect.

Common cleansing methods include placing crystals in moonlight overnight, using sage or incense smoke, or rinsing water-safe stones under running water. To activate, hold your crystal, set a clear intention, and meditate with it. Each product page includes care tips specific to that stone.

We ship Pan-India. Orders are processed within 1–2 business days and standard delivery takes 5–7 business days depending on your location.

Once shipped, you'll receive a confirmation email with a tracking link. You can also visit our Track Order page and enter your order details.

Yes! Shipping is free on all orders. The price you see on the product page already includes GST and free shipping — no extra charges at checkout.

Currently we ship within India only. International shipping is coming soon — follow us on @matrikas_official for updates.

Orders are processed quickly. If you need to make a change, please WhatsApp us immediately after placing the order. We cannot guarantee changes once processing has begun.

No. All sales are final. We do not accept returns or exchanges for change of mind, preference, or sizing.

We offer a free replacement for damaged or incorrect items. You must raise the request within 2 days of delivery with a clear unboxing video as proof. Please refer to our Return & Replace Policy for full details.

An unboxing video starting before the parcel is opened protects both you and us. It is mandatory evidence for all replacement claims and ensures we can process your request quickly and fairly.

We accept all major credit/debit cards, UPI, net banking, and wallets via our secure payment gateway. Cash on Delivery (COD) is not available.

Absolutely. All transactions are encrypted and processed through a secure, PCI-compliant payment gateway.

To ensure faster processing, secure fulfillment, and a better experience for all customers, we only accept prepaid orders. This also helps us maintain our free shipping promise.