Return & Replace Policy
Please read before placing your order
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Free Shipping Included in Price
All prices are fully inclusive. No surprise charges at checkout.
All prices are fully inclusive. No surprise charges at checkout.
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GST Included — No Hidden Charges
All prices shown are GST-inclusive. What you see is what you pay.
All prices shown are GST-inclusive. What you see is what you pay.
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Prepaid Orders Only
We accept UPI, cards, net banking, and wallets. COD is not available.
We accept UPI, cards, net banking, and wallets. COD is not available.
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Cash on Delivery (COD) Not Available
We only process prepaid orders to ensure secure and faster fulfillment.
We only process prepaid orders to ensure secure and faster fulfillment.
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No Returns or Exchanges
All sales are final. We do not accept returns or exchanges for change of mind, sizing, or preference.
All sales are final. We do not accept returns or exchanges for change of mind, sizing, or preference.
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Replacement for Damaged / Wrong Items Only
If your item arrives damaged, broken, or is the wrong product, we will send a free replacement. Requests must be raised within 2 days of delivery. No replacement will be issued after this window.
If your item arrives damaged, broken, or is the wrong product, we will send a free replacement. Requests must be raised within 2 days of delivery. No replacement will be issued after this window.
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Unboxing Video Required for Claims
A clear, uninterrupted unboxing video starting before the parcel is opened is mandatory for all replacement claims. Claims without a valid unboxing video cannot be processed.
A clear, uninterrupted unboxing video starting before the parcel is opened is mandatory for all replacement claims. Claims without a valid unboxing video cannot be processed.
How to Raise a Replacement Request
- Record an unboxing video before and during opening your parcel.
- Take clear photos of the damaged or incorrect item.
- WhatsApp us at +91 73032 85010 within 2 days of delivery.
- Share your order number, photos, and unboxing video in the chat.
- Once verified, your replacement will be dispatched within 2–3 business days.
❌ Replacement requests raised after 2 days of delivery will not be accepted under any circumstances.
Important Notes
- Natural variations in crystal colour, size, or inclusions are not considered defects — each stone is unique.
- Matrikas reserves the right to reject any claim that does not meet the above criteria.
Questions? Contact us on WhatsApp — we typically respond within 1–2 hours (10 AM – 8 PM, Mon–Sat).
