Track Order
Track Your Order
Once your order is shipped, you will receive a tracking number via email. Use the steps below to track your package.
How to Track Your Order
- Check your inbox for a shipping confirmation email from Matrikas.
- Note your tracking number and the courier name mentioned in the email.
- Visit the courier’s website and enter your tracking number to get live updates.
We currently ship via DTDC and other local courier partners depending on your location. The courier name will always be mentioned in your shipping confirmation email.
Haven’t received a tracking email?
Tracking emails are sent within 24–48 hours of dispatch. Please check your spam or junk folder. If you still can’t find it, WhatsApp us with your order number.
Tracking shows delivered but I haven’t received my order?
Please check with neighbours or your building reception. If it’s still missing, contact us immediately with your order number and we’ll coordinate with the courier.
No tracking update for several days?
Delays can occasionally occur, especially in remote areas. If there’s been no update for more than 5 days, WhatsApp us and we’ll investigate right away.
We are working on integrating a live order tracking feature directly on this page. Stay tuned!
